PM directs to establish effective complaint system for electricity users

Islamabad: Prime Minister Muhammad Shehbaz Sharif on Tuesday directed to establish an effective and dynamic customer service system in the offices of distribution companies for timely registration of complaints related to non-supply of electricity.

He issued these directives while presiding over a review meeting in Islamabad today, regarding electricity load shedding, prevention of electricity theft and reforms in the energy sector.

The Prime Minister further directed the authorities concerned to observe minimum load shedding in view of rising scorching heat.

He said the procurement of new transformers should be made as per the specifications of international standard. He said the prevailing modern system should be analyzed for reforms in the energy sector.

Shehbaz Sharif directed the provincial governments to fully support the anti-electricity theft campaign and to award strict punishments to the electricity thieves. He also directed to address the issue of over-billing in the country.