Sonos opens a Trello board so we can see how it’s fixing the busted app

Sonos is still trying to clean up from the mess from the messy rollout of its new app, and to help give users a better idea of what fixes are in the pipeline, the company has shared a public Trello board detailing fixes that it’s working on.

“All the cards here are sourced from various posts and release notes communications (Future Feature Update, for example), including communications from [CEO Patrick Spence] directly,” says Reddit user KeithFromSonos, who is a Sonos employee. “What we are hearing and working on is sourced from you — the Community at large and our acknowledgment of that area of opportunity.”

Sonos launched its new app in May, and shortly after, bad feedback rolled in over things like missing features and the app taking a step back in accessibility. The company has been releasing updates to patch things up, but Spence still posted a public apology in July that included a roadmap of features Sonos was planning to add to the app over the coming months. Sonos also delayed two product launches as it focused on fixing the app. (The company considered relaunching the old app, but Spence said that would have made things worse.)

KeithFromSonos says that the Trello board isn’t “an exhaustive list of every item on our internal roadmap” or a view of every known issue, but it is “a live document that will be updated with information as soon as it is made available to me.” In a section on the board titled “On The Roadmap,” for example, there are entries for “Full Queue Editing / Management” and “Playlist Editing.” The “Coming Soon” section has entries for things like “Search and Browse Latency Fixes” and “Improved Volume Responsiveness.”

Sonos isn’t the only company to launch a public Trello board to give users transparency into what it’s working on. Epic Games has Trello boards for Fortnite and the Epic Games Store, while EA offers a Trello board for Apex Legends.