Business
Amazon to compensate customers suffering property damage from defective goods
Amazon has decided to provide compensation to the customers suffering injury or property damage from defective goods sold by independent sellers on its US platform.
According to details, the online retail company will pay valid claims of up to $1,000 (£720), which make up more than 80% of injury and damage cases on its site from September 01.
The claims may also be made for higher amounts in case the sellers do not respond to the customers.
The decision has come as Amazon faces great pressure to ensure product safety, following a series of court cases.
As per an estimate, more than half of the goods being sold on Amazon are from third-party vendors, but they are largely unvetted before being sold.
In a blog posting, Amazon said it would use its "advanced fraud and abuse detection systems", as well as independent insurance fraud experts, to identify valid claims.
"By standing behind customers and the products in our store, regardless of who sells them, Amazon is going far beyond our legal obligations and what any other marketplace service provider is doing today to protect customers," the company said.
For many years, the customers of Amazon had been complaining faulty products being sold to them by third parties, but the online shopping retail had maintained that sellers themselves were responsible.