President apologizes to an aged taxpayer over administrative injustice of FBR

Islamabad: President Dr Arif Alvi has apologized to an aged taxpayer over administrative injustice by the Federal Board of Revenue.

In a press release issued on Sunday, the president expressed dismay over the treatment of an 82 years old tax payer by the FBR and directed FBR chairman to take punitive action against the entire chain of decision-makers involved in the case.

He directed the Chairman of FBR to look into the entire system of irresponsibility and corruption and take punitive action against the entire chain of decision makers involved in the case.

Dr Arif Alvi took exception to the decision of FBR against a senior citizen that refused him to refund a paltry sum of 2,333 rupees on frivolous grounds and dragged him into unnecessary litigation spanning over a year. Apologizing to the senior citizen Abdul Hamid Khan, the President said that our heads should hang in shame for the inconvenience caused by FBR to the senior citizen.

Apologizing to the senior citizen Abdul Hamid Khan, the president said that their heads should hang in shame for the inconvenience caused by the FBR to a senior citizen.

The president took exception to the decision of FBR against the senior citizen in which the bureau had refused to refund a paltry sum of Rs2,333 on frivolous grounds and dragged him into unnecessary litigation spanning over a year.

“Punitive action must be taken along the entire line of decision-makers in this case and Chairman FBR should ensure that those responsible, in particular, and others, in general, go through courses to teach them priorities and courtesies, he directed.

The president while rejecting FBR’s appeal in the instant complaint observed that it appeared that unlawful treatment meted out in the instant case with a view to irritate and humiliate the aging pensioner.

Abdul Hamid Khan (the complainant), a senior citizen of 82 years of age, had claimed a refund of Rs 2,333 on his income tax return for the year 2020 and submitted requisite documents of advance tax deduction of the PTCL and cell phone company bills on 19.10.2020.

The complainant e-filed refund application on 19th October, 2020 followed by representation to FBR Chairman on 24th December, 2020.

The Unit officer of FBR rejected his refund claim, on 29.01.2021, on the grounds that the applicant had failed to furnish the original certificates required for authentication.

The complainant then took up the matter with the Federal Tax Ombudsman (FTO) to seek redressal of his complaint.

The FTO investigated the matter and ordered FBR on 02.06.2021 to revisit the impugned order dated 19.01.2021 and pass a fresh order under section 170(4) of the ordinance, after providing the complainant the opportunity for hearing as per law.

It further ordered to identify and initiate disciplinary proceedings against the official who passed the impugned order in derogation of the law and procedures and dragged the aging taxpayer into unnecessary litigation as well as report compliance within 45 days. Consequently, FBR filed a representation with the president against the original order of FTO on 24.06.2021.